FAQs

How secure is my data with Smartcare?

Your information is stored at the same place as the US Department of Defense, the F.B.I., Adobe, Exon, Intel and Intuit. All data is written to multiple disks instantly, backed up daily, and stored in multiple locations. Files you upload are stored on servers that use modern techniques to remove bottlenecks and points of failure. We keep your data secure.

Is Smartcare HIPAA compliant?

Smartcare is compliant with HIPAA’s regulations on keeping patient records secure and stored correctly. In fact, when it comes to security, we’ve exceeded government regulations.

Is Smartcare specific to the hearing aid industry? Or was it medical software that’s been adapted?

Smartcare was specifically designed for the hearing healthcare industry.

Do you integrate with NOAH?

We’re working with Noah to certify our application. Once certified, to integrate with Noah, you’ll need version 4.5 or newer.

What does “cloud-based” mean?

Cloud-based applications live on the internet rather than on your computer (“cloud” is really just another word for the internet). The major advantage for you as a user is that you can access those applications wherever you are, as long as you have an internet connection.

How will I get my info/current patients into Smartcare?

If you’re currently using another system, we can import most of your data directly into the software. If your facility is paper-based, we’ll help move you into the 21st century by finding a solution that’s right for your center.

Will it run on a Mac and a PC?

Yes, since it’s web-based, you can pull it up on any device with internet access. We recommend running it on Chrome, but as long as your preferred web browser is up-to-date, it’ll work on that as well.

Can I pull it up on my phone?

Technically speaking, yes, but we don’t recommend it. For now, it’s best used on a desktop computer or tablet. We’re in the process of making it more mobile friendly, but until we’re proud of how it looks and functions, we’re not necessarily publicizing that as a feature.

Is there a data storage limit?

No.

Will it completely eliminate paper?

Not yet, but that is our goal. Currently, you can eliminate about 90% of paper. It takes a lot of 3rd party integration to become totally paperless. We’re still working with insurance companies and manufacturers, and will continue to do so until we’re completely paperless.

My patients are elderly. Will they be able to use the intake form?

Yes, this form was designed specifically with elderly patients in mind. All text-based information should be filled out by your PCC. When the patient arrives, he/she is handed a tablet or directed to a computer where they review their information, answer a few questions via touch screen and sign the form. If you or your patients are not comfortable with this, printing the form is an option

Is there additional hardware/equipment that I will need?

You will need a tablet computer to hand your patients or a desktop computer workstation they can use. If your practice has any sort of mobility component (rest homes, local events, home visits, etc.) the iPad Pro with cell phone service is ideal. While traveling to and from these mobile sites you won't have to worry about wi-fi acting up or asking for passwords.

Is an electronic signature a legal binding signature?

Yes, electronic signatures are legally binding in the United States and many countries around the world.